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RESERVATIONS BOOKING CONDITIONS

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GENERAL BOOKING CONDITIONS chianti-and-more Panzano in Chianti

Your booking becomes effective once CHIANTI & MORE has received the duly signed booking form and a 30% deposit. The balance is payable not later than 45 days before the beginning of the rental period. In the case of bookings made within 45 days of the arrival date, payment in full is due immediately. The amount payable will be specified in the booking form and is settled through bank transfer, credit card (Visa, Mastercard) or check.
After having received the signed booking form and the payment, CHIANTI & MORE will send you a confirmation of your booking. After having received the balance, CHIANTI & MORE will send you your voucher (e-mail or letter) and the directions on how to reach your accommodation.
The voucher contains all the necessary information regarding arrival and departure times, address, caretaker and any additional costs. The voucher has to be shown to the owner or the caretaker upon arrival.
Additional costs, as defined in the property description, the booking form and the voucher, are payable to the owner or the caretaker before departure.
Times of arrival and departure (details in your voucher) must be strictly adhered to.
The passports of the client and all members of his/her party have to be registered at the moment of arrival in accordance with Italian law.
In the event of dissatisfaction or complaint regarding any aspect of the holiday accommodation, the client shall notify CHIANTI & MORE immediately.
A breakage deposit will be requested upon arrival. As mentioned in your voucher, the breakage deposit is payable in cash (Euro) to the owner or the caretaker. The client and his/her party shall maintain the property in the same good order as upon arrival. In the case that the client or a member of his/her party breaks or damages anything in the holiday home, the owner or CHIANTI & MORE must be advised immediately. Any loss or damage caused by the client or a member of his/her party will be deducted from the breakage deposit.
As also mentioned in your voucher, the tourist tax is payable in cash (Euro) to the owner or the caretaker upon arrival. You will receive a receipt for the paid tourist tax.
Occupation of the property is strictly limited to the persons mentioned in the rental contract and the number of people indicated on the property description (infants, children and teenagers included). Baby cribs and children's beds should be requested - if available - prior to your arrival.
Pets are allowed only if mentioned in the property description. In any case, the client must list pets on the booking form and pets must be confirmed on the voucher.
The client shall take full responsibility for the safety and conduct of him/herself and all other members of his/her party.
In the unlikely event that the booked and confirmed property should no longer be available, the client may cancel the booking and receive a full refund of the amount paid in advance. No further compensation can be paid. In addition, CHIANTI & MORE will attempt to offer at least one alternative, similar property. In this case, the due rental rate is to be redefined.
Cancellation policy
1. cancellation more than 60 days prior to arrival: due and not reimbursable 30% of the total amount + bank fees
2. cancellation from 59 to 46 days prior to arrival: due and not reimbursable 50% of the total amount + bank fees
3. cancellation from 45 to 21 days prior to arrival: due and not reimbursable 90% of the total amount + bank fees
4. cancellation within 20 days prior to arrival: due and not reimbursable full amount
The infrastructure of the Tuscan countryside may be different from that in your country. Access to some of the properties offered is via dirt roads, which may cause difficulties for cars with low suspension or for motorbikes.
Electricity may be interrupted during thunderstorms and this can also cause short interruptions of the water supply, which often depends on electric pumps.
Please use water carefully! Swimming pools are usually open from June to mid October.

ZZZ

CHIANTI & MORE - your boutique for upscale holidays - satisfies your lifestyle expectations and offers hand-picked quality, not just an accommodation.

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What comes to your mind if you think of "Chianti" or "Tuscany"? Wine and pleasure? Regenerative holidays? Florence and art? Good food and sunshine? Today the holiday region in central Italy stands for idyllic landscapes, excellent wines and pure relaxation. So it sounds almost absurd that the region of Chianti...

Guest Comments

Anna C

Dear Karin, We had a marvellous time in Italy and I have raved about the villa and your management. I am more than happy to provide additional commentary. Your follow up, assistance and recommendations were perfect. Allowing my sister to visit was a massive positive and it gave us a good feel for the villa. You always responded to my numerous emails within 24 hours. The ability to provide several recommendations based on our criteria was vital to our final selection. You met all our criteria. Info provided on the website and your emails was exactly as presented in the villa. Very clean villa, well presented and plenty of towels, cleaning equipment etc. Great having the prosciutto slicer - the best equipped kitchen I have ever seen!! Beds very comfortable. Not quite as close to Greve if you don't have a 4WD however we were more than happy to walk into town. We are definitely fitter after this trip. Very easy to navigate around the site. Pictures of the villa were really good but after seeing the villa first hand - they don't do it justice!! Wonderful and relaxing. Also the assistance provided by John was terrific. The most fantastic villa - well worth the price.!! Having the chef come to cook the first and second weeks was delicious. We will definitely be back !! kind regards

Steven G

Hi karin - I keep meaning to write you and to say thanks for all your help planning our time in Tuscany. You beat me to the punch with this email. Happy to respond - below in BOLD - and please feel free to use me as a reference if anyone from the US asks for one - all the best, Steven, Douglas and Fairlee Prior to your vacation: Promptness of our service? Karin was amazing with my tens and tens of questions - always prompt in response and extremely thorough Capacity of understanding your needs? Again, always thorough and very patient with all my questions Information about the facility? Could not have been more thorough - During your vacation: Cleanness of your vacation home? Outstanding - and special accolades to the owners, Emmanuele and Ann Equipment of your vacation home? Met our needs and expectations precisely Furniture and decoration? Appropriate for the setting Location? A bit out of the way - but once we got there, it was a piece of cake from that point - we actually enjoyed the remoteness

Mike B

Karin, we had a great time in Tuscany and will have no problem recommending Fiano to our friends and family. The villa was beautiful and the staff very helpful to all of us, we had three other couples stay with us and they all felt we got excellent service. The information you provided was excellent and although the villa was off the beaten track (that's just what we needed after Rome) we all found it without any trouble. The villa was spotless when we arrived and the views spectacular as was the weather, we travelled locally by car and the train service to/from Certaldo was exceptionally good and very frequent to/from Florence, Sienna and Pisa. Thanks for all your help

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Piazza Bucciarelli 47, I-50022
Panzano in Chianti (FI)
Italy Telephone: +39 055 852011
info@chianti-and-more.com P.IVA 05066120485