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Chianti&More

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Chianti&More

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RESERVATIONS BOOKING CONDITIONS

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GENERAL BOOKING CONDITIONS chianti-and-more Panzano in Chianti

Your booking becomes effective once CHIANTI & MORE has received the duly signed booking form and a 30% deposit. The balance is payable not later than 45 days before the beginning of the rental period. In the case of bookings made within 45 days of the arrival date, payment in full is due immediately. The amount payable will be specified in the booking form and is settled through bank transfer, credit card (Visa, Mastercard) or check.
After having received the signed booking form and the payment, CHIANTI & MORE will send you a confirmation of your booking. After having received the balance, CHIANTI & MORE will send you your voucher (e-mail or letter) and the directions on how to reach your accommodation.
The voucher contains all the necessary information regarding arrival and departure times, address, caretaker and any additional costs. The voucher has to be shown to the owner or the caretaker upon arrival.
Additional costs, as defined in the property description, the booking form and the voucher, are payable to the owner or the caretaker before departure.
Times of arrival and departure (details in your voucher) must be strictly adhered to.
The passports of the client and all members of his/her party have to be registered at the moment of arrival in accordance with Italian law.
In the event of dissatisfaction or complaint regarding any aspect of the holiday accommodation, the client shall notify CHIANTI & MORE immediately.
A breakage deposit will be requested upon arrival. As mentioned in your voucher, the breakage deposit is payable in cash (Euro) to the owner or the caretaker. The client and his/her party shall maintain the property in the same good order as upon arrival. In the case that the client or a member of his/her party breaks or damages anything in the holiday home, the owner or CHIANTI & MORE must be advised immediately. Any loss or damage caused by the client or a member of his/her party will be deducted from the breakage deposit.
As also mentioned in your voucher, the tourist tax is payable in cash (Euro) to the owner or the caretaker upon arrival. You will receive a receipt for the paid tourist tax.
Occupation of the property is strictly limited to the persons mentioned in the rental contract and the number of people indicated on the property description (infants, children and teenagers included). Baby cribs and children's beds should be requested - if available - prior to your arrival.
Pets are allowed only if mentioned in the property description. In any case, the client must list pets on the booking form and pets must be confirmed on the voucher.
The client shall take full responsibility for the safety and conduct of him/herself and all other members of his/her party.
In the unlikely event that the booked and confirmed property should no longer be available, the client may cancel the booking and receive a full refund of the amount paid in advance. No further compensation can be paid. In addition, CHIANTI & MORE will attempt to offer at least one alternative, similar property. In this case, the due rental rate is to be redefined.
Cancellation policy
1. cancellation more than 60 days prior to arrival: due and not reimbursable 30% of the total amount + bank fees
2. cancellation from 59 to 46 days prior to arrival: due and not reimbursable 50% of the total amount + bank fees
3. cancellation from 45 to 21 days prior to arrival: due and not reimbursable 90% of the total amount + bank fees
4. cancellation within 20 days prior to arrival: due and not reimbursable full amount
The infrastructure of the Tuscan countryside may be different from that in your country. Access to some of the properties offered is via dirt roads, which may cause difficulties for cars with low suspension or for motorbikes.
Electricity may be interrupted during thunderstorms and this can also cause short interruptions of the water supply, which often depends on electric pumps.
Please use water carefully! Swimming pools are usually open from June to mid October.

ZZZ

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Guest Comments

David M

We had a wonderful time in Tuscany. • Chianti and More … We were very pleased with the support that you and your staff provided prior to our holiday. Service was prompt and the information that was provided was excellent. We knew what to expect at the villa. You made the process easy for “first time villa renters” like us. • Villa … The villa was as described. The villa was well equipped, well furnished, and clean. Wireless internet worked great. Service from the owner and staff was excellent. Any issues were quickly resolved and we received an excellent recommendation for a restaurant in Florence on our last evening from the owner. Upon our arrival, the owner was kind enough to lead us to a local grocery store. It was a wonderful home for a week. • Extra Activities … The welcome dinner at the villa was fantastic. Maurico (sp ?) cooked a great meal and it was a wonderful way to start our stay at the villa. The wine tour with Simone was also excellent. Simone was a wealth of information and a fantastic personality. We also really enjoyed the walking tour of the two museums in Florence. Our guide was extremely knowledgeable and friendly. Once again, thank-you for your support. We will recommend Chianti & More.

Jeffery S

Karin: Over all, we loved the Villa and staff. Great location, well maintained and well stocked with extras, especially the kitchen. Cannot say enough about Saverio! A true gentleman! While we had small problem with the gas service for the kitchen cook top, he went beyond what was necessary buy inviting all of us to his home for a lovely dinner. Most gracious! So, would we return? For my wife and I, absolutely!!! Thank you, again, for all your help. We look forward to working with you again in the near future. Please keep us on your mailing list

Tamsin B

Good day Karin, I would just respond by saying that everything about the service we received from yourselves, and then everything about our stay at the villa was EXCELLENT! We had a fabulous time and would definitely recommend you to anyone looking to organise a trip to Tuscany. Many thanks and kind regards

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Piazza Bucciarelli 47, I-50022
Panzano in Chianti (FI)
Italy Telephone: +39 055 852011
info@chianti-and-more.com P.IVA 05066120485