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Chianti&More

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RESERVATIONS BOOKING CONDITIONS

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GENERAL BOOKING CONDITIONS chianti-and-more Panzano in Chianti

Your booking becomes effective once CHIANTI & MORE has received the duly signed booking form and a 30% deposit. The balance is payable not later than 45 days before the beginning of the rental period. In the case of bookings made within 45 days of the arrival date, payment in full is due immediately. The amount payable will be specified in the booking form and is settled through bank transfer, credit card (Visa, Mastercard) or check.
After having received the signed booking form and the payment, CHIANTI & MORE will send you a confirmation of your booking. After having received the balance, CHIANTI & MORE will send you your voucher (e-mail or letter) and the directions on how to reach your accommodation.
The voucher contains all the necessary information regarding arrival and departure times, address, caretaker and any additional costs. The voucher has to be shown to the owner or the caretaker upon arrival.
Additional costs, as defined in the property description, the booking form and the voucher, are payable to the owner or the caretaker before departure.
Times of arrival and departure (details in your voucher) must be strictly adhered to.
The passports of the client and all members of his/her party have to be registered at the moment of arrival in accordance with Italian law.
In the event of dissatisfaction or complaint regarding any aspect of the holiday accommodation, the client shall notify CHIANTI & MORE immediately.
A breakage deposit will be requested upon arrival. As mentioned in your voucher, the breakage deposit is payable in cash (Euro) to the owner or the caretaker. The client and his/her party shall maintain the property in the same good order as upon arrival. In the case that the client or a member of his/her party breaks or damages anything in the holiday home, the owner or CHIANTI & MORE must be advised immediately. Any loss or damage caused by the client or a member of his/her party will be deducted from the breakage deposit.
As also mentioned in your voucher, the tourist tax is payable in cash (Euro) to the owner or the caretaker upon arrival. You will receive a receipt for the paid tourist tax.
Occupation of the property is strictly limited to the persons mentioned in the rental contract and the number of people indicated on the property description (infants, children and teenagers included). Baby cribs and children's beds should be requested - if available - prior to your arrival.
Pets are allowed only if mentioned in the property description. In any case, the client must list pets on the booking form and pets must be confirmed on the voucher.
The client shall take full responsibility for the safety and conduct of him/herself and all other members of his/her party.
In the unlikely event that the booked and confirmed property should no longer be available, the client may cancel the booking and receive a full refund of the amount paid in advance. No further compensation can be paid. In addition, CHIANTI & MORE will attempt to offer at least one alternative, similar property. In this case, the due rental rate is to be redefined.
Cancellation policy
1. cancellation more than 60 days prior to arrival: due and not reimbursable 30% of the total amount + bank fees
2. cancellation from 59 to 46 days prior to arrival: due and not reimbursable 50% of the total amount + bank fees
3. cancellation from 45 to 21 days prior to arrival: due and not reimbursable 90% of the total amount + bank fees
4. cancellation within 20 days prior to arrival: due and not reimbursable full amount
The infrastructure of the Tuscan countryside may be different from that in your country. Access to some of the properties offered is via dirt roads, which may cause difficulties for cars with low suspension or for motorbikes.
Electricity may be interrupted during thunderstorms and this can also cause short interruptions of the water supply, which often depends on electric pumps.
Please use water carefully! Swimming pools are usually open from June to mid October.

ZZZ

CHIANTI & MORE - your boutique for upscale holidays - satisfies your lifestyle expectations and offers hand-picked quality, not just an accommodation.

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Holidays in a historically impressive scenery

What comes to your mind if you think of "Chianti" or "Tuscany"? Wine and pleasure? Regenerative holidays? Florence and art? Good food and sunshine? Today the holiday region in central Italy stands for idyllic landscapes, excellent wines and pure relaxation. So it sounds almost absurd that the region of Chianti...

Guest Comments

Cheryl and Peter D

Hi there Karin, Greetings from a somewhat cold and rainy Cape Town; it was always our intention to sit down quietly this week-end and send you a little e-mail to say thank you for organising the most wonderful of holidays for us. So I’m a little bit embarrassed that your e-mail has arrived before we sent you ours !! Anyway, to deal with the “questions“ first: the villa is delightful and we particularly enjoyed the “ feel “ , by which I men it is definitely more of a family home rather than a “ hotel “. It’s a little bit daunting knowing that if you drop a plate and break it, it’s going to be part of a Wedgewood set, but we all loved the intimacy of a private home, and felt very privileged to be allowed to stay there. It’s possible some other visitors won’t enjoy the personal touch as much as we did. Anyway, the home is in good condition, everything works. So 10 out of 10 for them. You get 11 out of 10, and that’s all I have to say !! We will not waste too much time before coming back to you with our requests for 2017, but give us a month or so to get our thoughts processed. In the meantime I have just forwarded all your info to a friend of mine here in Cape Town who will be in Tuscany shortly but only looking for accommodation for two people ( I think ) and only for a week or two weeks. In the meantime , take care of yourself, and lots of love from both of us

Steven G

Hi karin - I keep meaning to write you and to say thanks for all your help planning our time in Tuscany. You beat me to the punch with this email. Happy to respond - below in BOLD - and please feel free to use me as a reference if anyone from the US asks for one - all the best, Steven, Douglas and Fairlee Prior to your vacation: Promptness of our service? Karin was amazing with my tens and tens of questions - always prompt in response and extremely thorough Capacity of understanding your needs? Again, always thorough and very patient with all my questions Information about the facility? Could not have been more thorough - During your vacation: Cleanness of your vacation home? Outstanding - and special accolades to the owners, Emmanuele and Ann Equipment of your vacation home? Met our needs and expectations precisely Furniture and decoration? Appropriate for the setting Location? A bit out of the way - but once we got there, it was a piece of cake from that point - we actually enjoyed the remoteness

Lisa d`O

Hi Karin Sorry for the delay in responding! We have just arrived back hime in Australia after a wonderful holiday in Europe. I would definitely recommend Chianti & More to friends! We have now used your services twice, and have been happy both times. The service you provide is truly excellent - there is extensive information about the houses on your website, and the photos are accurate and not deceptive. Your email responses to questions were direct, to the point, timely and informative. Ref 327 was a wonderful villa for our extended family of 16. It was only a 5 minute drive into Greve, and yet felt as though it was in the middle of the countryside. The villa itself was charming. All the rooms were nicely decorated (lots of four poster beds, and antique chests of drawers). It was clean and well maintained. We particularly loved the setting, with views across the valley, and spent many happy hours around the pool. The gardens were beautiful, with lovely hydrangaes, lavender and roses. We found the kitchen to be well equipped, and enjoyed the majority of our meals outside under the pergola. It was great that there was a large table that could seat us all, and it’s location close to the kitchen mean’t that serving meals was without drama. The on-site caretaker was very helpful. The Chef was terrific. She was engaging with the children, and the food we prepared was delicious. I would definitely recommend her. The driver was very professional. He was on time (both for pick up and drop off), was familiar with the driving directions and had a clean van. He was also very chatty, which we enjoyed. Thanks again for helping us organising a great holiday. Kind regards

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Piazza Bucciarelli 47, I-50022
Panzano in Chianti (FI)
Italy Telephone: +39 055 852011
info@chianti-and-more.com P.IVA 05066120485